At DoorWa Hardware Factory, we are committed to providing high-quality hardware products including hinges, bolts, clumps, fittings, and other accessories. Customer satisfaction is important to us, and we follow a fair and transparent return policy.

1. Return Eligibility

Products are eligible for return only if:

• The product is damaged during delivery

• The product is defective or not working properly

• The wrong product has been delivered

• The issue is reported within 3 days of receiving the order

2. Non-Returnable Items

We do not accept returns in the following cases:

• Used or installed products

• Products without original packaging

• Customized or special-order items

• Minor scratches or handling marks that do not affect performance

• Bulk orders without prior agreement

3. Return Process

To initiate a return:

• Contact us via phone or WhatsApp with order details

• Share clear photos or videos of the issue

• Our team will review and confirm eligibility

• Approved returns must be sent back to our factory address

4. Refund Policy

• Refunds are processed only after product inspection

• If approved, refund will be issued via bank transfer or agreed payment method

• Refunds may take 3–7 working days after approval

• Shipping charges are non-refundable

5. Exchange Policy

• We also offer product exchange instead of refund (subject to availability)

• Exchange requests must be made within 3 days of delivery

6. Quality Assurance

All our products are manufactured under strict quality control standards. We aim to ensure that every product delivered meets industrial and factory-grade requirements.

7. Contact Information

For returns or support, please contact:
DoorWa Hardware Factory
Lajpat Road, Shahdara, Lahore
📞 WhatsApp/Call: +92 305 9617148
📧 Email: info@doorwafactory.com

Return & Refund Policy